The ability for CNS to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. You understand that by requesting such assistance you are providing CNS technical support personnel with access to and control of your computer.

In doing so, you could be providing CNS technical support personnel with access to files that reside on your computer. Therefore, you accept responsibility for any changes made to the desktop content or system settings.

After installing the Connectwise client program, it will be possible to create a secure and encrypted channel, which connects the CNS support technician to your computer. This channel can be interrupted any time by any of the communicating parties (by you or CNS). CNS warns that if you interrupt the communication during the session, it may cause your computer to malfunction.

CNS technical support staff are familiar with the functions of the Connectwise client program.

CNS must explicitly point out that even while maintaining the utmost care, the possibility of material or non-material damages, in connection with remote technical assistance, cannot be ruled out completely. Such damage may result from failure of the connection between your computer and CNS technical support, the compounding effects of computer infiltrations, software, hardware and other factors.